Case Studies

In the paragraphs below is some information on some of the assignments I have previously worked on:

IT strategy review / interim head of IT for a housing association

Governance review for a public sector organisation

Development of new IT Strategy for a major utility

Creation and implementation of a new working concept for office printing

Work with a team to introduce creative thinking techniques


IT Strategy Review / Interim Head of IT for a Housing Association

This assignment involved reviewing and updating the IT strategy for a UK Housing Association. Key features of this were to improve the alignment between the IT strategy and the overall business strategy and to address issues around IT governance and communications between the IT and the wider busienss.

Following the completion of the review I was invited to stay on to support the implementation of the programme of work resulting from the updated strategy and, following the departure of the organisation's then Head of IT, to act as interim Head of IT pending the appointment of a permanent successor. During this time, as well as general responsibility for managing the IT department including both operational services and the programme of work, I was responsible for overseeing the process of going out to tender for an enterprise wide mobile working solution.
 
Governance Review for Public Sector Organisation

This assignment involved working within a public sector organisation to support a major review of the governance of its IT and Information Management services. The work led to production of a report within which the issues were highlighted and options assessed and a clear set of recommendations created which took full account of wider strategies for both this organsiation and the UK government as a whole.

Development of new IT Strategy for a major utility

Following a major re-organisation of IT I was given responsibility for co-ordinating the development of an IT Strategy for a major utility. Key challenges were:
  •  To bring together a diverse set of stakeholders who had previously worked in different parts of the organisation and had very diverse expectations and preferred approaches and to establish a clear and commonly understood approach and process for the development of this strategy
  • To establish a clear and agreed set of common business drivers and requirements
  • To establish an acceptable level of expectation for what could, practically, be achieved in this, the first iteration of the strategy development process
  • To agree a structure for the strategy – as the organisation had never previously had a common IT strategy there was no previous template to work to
  • To ensure that the strategy, once formulated, was communicated effectively to the diverse stakeholder groups and that processes were put in place to ensure that the implementation of the strategy was appropriately followed up
 This project ran for over 6 months and resulted in a common strategy being agreed and presented to the business executive stakeholders with highly positive results. 

Creation and Implementation of a new working concept for office printing  

As part of a project to roll out a managed print service, a major organisation decided to develop and implement a new overall concept for office printing. This aim of this was to significantly reduce the size of the office printer fleet and the volume of printing done by the user population.
 

As business project manager for this work, my key challenges were to
  • Develop the detail of the implementation concept and oversee the overall business rollout including reporting to executive level sponsors. This included reporting on project costs and progress and benefit capture.  
  • Lead the business change management elements of the project. This included identifying the key stakeholders and opinion formers and developing a network to ensure that the overall concept behind and rationale for the change was both understood and accepted and that user concerns and issues were addressed fully and in a timely fashion.
  • Manage the relationship, on behalf the business, with the service suppliers to ensure that technical solutions to enable the optimisation of the design, such as the use of PIN protected print jobs to remove the needs for individuals to have local devices for confidential printed were fully understood and properly implemented
The project was highly successful and enabled a significant reduction in the overall costs and environmental impacts of printing for this organisation as well as establishing a platform for further paperless office initiatives building on both the infrastructure implemented and the engaged network of stakeholders that was created. 

Work with a team to introduce creative thinking techniques  

This involved developing and facilitating a workshop with a strategy focussed team to introduce different approaches and perspectives to innovation and creative thinking.
 

The workshop involved a combination of theory, case studies and practical work and the participants were given follow up exercise to carry out and report back on with the outcome of both identifying specific new ideas and approaches related to the activities of the team and arming the team with some techniques that could be applied in the future.

Following the workshop the participants carried out further work in small groups and presented with conclusions on specific topics (with some surprising results!) and have now taken the techniques forward into their day to day work.

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